Overview

Company Name: FDB Panel Fittings   

Location: Isleworth TW7                                                   

Hours of Work: 9.00 a.m. to 5.00 p.m. with 1 hour lunch

Annual Holiday Entitlement: 20 days + statutory days 

Pay: £210 per week with a pay review at six months

Position Title: Apprentice Sales Administrator                                              Age: 16 +

Job Description:  Providing sales support to the team:

  • Responding to general telephone queries from a variety of different customer groups & giving advice & guidance as appropriate
  • Undertaking & assisting with any training / development activities as directed, in order to acquire & improve customer handling skills, update service knowledge & IT skills
  • Processing sales orders from emails & telephone using SAGE
  • Filing, photocopying, emailing, shredding & scanning
  • Archiving historical data, e.g. labelling & filing

Skills and Abilities Required:

  1. Good communication skills with clear spoken and written English
  2. Knowledge of customer care, able to deal professionally with telephone callers
  3. Able to work flexibly within a team, asking for and giving support as needed
  4. Numerate, accurate and well organised
  5. Able to use Word, Excel & the Internet
  6. Able to understand the importance of being punctual and the impact absence has on team effectiveness

Eligibility:

  • Anyone aged 16 and over may apply for this apprenticeship
  • Applicants that hold a degree or equivalent qualification will not be eligible to apply
  • GCSE’s passes in maths and English are not essential requirements
  • Applicants must reasonably be able to travel to work within a maximum of 1 hour

Apprenticeship Information:

  • Intermediate Apprenticeship Framework in Business Administration
  • Functional Skills in maths, English and ICT (if required)
  • Level 2 BIIAB Diploma in Business Administration
  • Minimum Duration: 12 Months
  • A minimum of 1 day per week will be allocated for training purposes

About FDB Panel Fittings

Suppliers of panel and electrical enclosure hardware (locks, hinges, handles, enclosure gasketing, cable management and accessories) to the metal/plastic fabrication industries including panel builders and OEMs.