Overview

Location: Twickenham, Middlesex

Employer Description: AfC – Community interest organisation, providing children’s services for LBRUT, RBK and W&M

Team: Education Welfare Service

Hours of Work: 9.30 a.m. to 5.30 p.m. with one hour for lunch Monday to Friday

Annual Holiday Entitlement: 25 days per annum

Pay: £165 per week with 6 monthly pay reviews            Age: 16+

Job Description:  Providing support & assisting the Child Licensing Lead officer across Kingston & Richmond with statutory responsibilities as follows:

  • Answering phones, dealing with customer queries, taking messages and putting calls through to appropriate staff
  • Opening & distributing incoming mail/dealing with outgoing mail/responding to emails & booking appointments for the Child Licensing Lead officer
  • Using the database to access information and update records
  • Photocopying as required, sometimes long runs & scanning
  • Maintaining both manual & electronic records, including confidential records, filing documents accurately recording information & archiving files in a standard format
  • Assisting Child Licensing Lead officer with all CL duties including performance licences, work permits & chaperone licences & taking payments
  • Assisting with Richmond & Kingston Elective Home Education spreadsheet, updating visit list, updating QES, sending reports to families & managers

Skills & Abilities required:

  1. Able to understand and respect the importance of confidentiality both within and outside the workplace
  2. Good communication skills with clear spoken English
  3. Knowledge of customer care, able to deal professionally with colleagues and customers face to face, over the phone and in email
  4. Accurate I.T. skills, including a thorough knowledge of Word & Excel
  5. Aware of health & safety and equality & diversity
  6. Good organisational skills to enable you to follow procedures & meet deadlines
  7. Flexible, able to work within a team, asking for & giving support as needed
  8. Able to understand the importance of being punctual & the impact that sickness absence has on the effectiveness of the team, the individuals in the team and the families that you work with

Eligibility:

  • Anyone aged 16 and over may apply for this apprenticeship
  • GCSE passes in maths and English are desirable but not essential requirements
  • Applicants must reasonably be able to travel to work within a maximum of 1 hour

Apprenticeship Information:

  • Intermediate Apprenticeship Framework in Business Administration
  • Functional Skills in maths, English and ICT at Level 1 (if required)
  • Level 2 BIIAB Diploma in Business Administration
  • Minimum duration: 12 Months
  • A minimum of 1 day per week will be allocated for training purposes

About Achieving for Children

We are an award-winning not-for-profit social enterprise company delivering a full range of children’s and school improvement services.