Employer description: LBRUT Commissioning support, Community & Partnerships Team

Location: Richmond upon Thames / Twickenham

Hours of work: 9.00 am – 5.00 pm (Monday – Friday) with 45 minute lunch breaks

Annual holiday entitlement: 31 days plus statutory days

Pay: £210 per week

Job description: Providing support to 4 small teams:

  • Answering phones, taking messages & dealing with queries
  • Making appointments & arranging meetings, including booking rooms & making refreshments
  • Opening, stamping & distributing incoming mail / dealing with outgoing mail
  • Updating standard documents using Word
  • Using the bespoke databases to access information & update records in time, with in-house training
  • Using Excel to maintain computerized records & run reports, using PowerPoint for presentations
  • Using social media to improve company presence & promote services
  • Assisting with conferences & public meetings, e.g. booking venues & arranging refreshments
  • Learning to take minutes of meetings
  • Photocopying as required, sometimes long runs & scanning documents

Skills & abilities required:

  1. Able to understand & respect the importance of confidentiality, both within & outside the workplace
  2. Good communication skills with clear spoken & written English
  3. Able to learn to use own initiative, to follow procedures & learn to work to deadlines
  4. Able to work flexibly within a team, asking for & giving support as needed
  5. A good working knowledge of office applications such as MS Office
  6. Knowledge of customer care, able to deal professionally with personal & telephone callers
  7. Aware of health & safety, equality & diversity in the workplace
  8. Punctual, with an understanding of the impact absence has on the effectiveness of the team


  • Anyone aged 16 and over may apply for this apprenticeship
  • Applicants that hold a degree or equivalent qualification will not be eligible to apply
  • GCSE’s passes in maths and English are not essential requirements
  • Applicants must reasonably be able to travel to work within a maximum of 1 hour

Apprenticeship Information:

  • Intermediate Apprenticeship Framework in Business Administration
  • Functional Skills in maths, English and ICT (if required)
  • Level 2 BIIAB Diploma in Business Administration
  • Minimum Duration: 12 Months
  • A minimum of 1 day per week will be allocated for training purposes

About London Borough of Richmond upon Thames

Richmond upon Thames London Borough Council is the local authority for the London Borough of Richmond upon Thames in Greater London, England. It is a London borough council, one of 32 in London, the United Kingdom capital. This position will sit within the Commissioning Support, Community & Partnerships Team.