Employer description: Child Contact Centre

Hours of work: Monday – Friday 11am-6pm, with a 1 hour lunch

Annual holiday entitlement: 28 days including statutory days

Closing date: 18/07/2021

Start date: ASAP

Pay: £220 per week

Location: C4F Child Contact Centre, Bedfont Road, Feltham, TW13 4LZ

Job responsibilities:

Working directly for the Director of C4F

  • Data entry; Inputting client details when we receive details and all contact notes being stored on a secure system. Keeping in line with GDPR.
  • Answering calls; Taking bookings and advising clients and their legal reps.
  • Inputting confidential notes. Supporting staff with inputting notes and storing on the file.
  • Organising diary/taking bookings on the online calendar and confirming with clients.

Skills & abilities required:

  1. Excellent communication skills with clear spoken English.
  2. Knowledge of customer care, able to deal professionally with personal and telephone callers.
  3. Accurate I.T. skills and knowledge of MS Word and Excel, and the Internet.
  4. Able to work flexibly and independently within a team; asking for and giving support as needed.
  5. Able to understand and respect the importance of confidentiality, both within and outside the workplace
  6. Aware of Health & Safety and Equality & Diversity
  7. Able to understand the importance of being punctual and the impact absence has on the effectiveness of the team


  • Anyone aged 16 and over may apply for this apprenticeship
  • GCSE passes in Maths and English are desirable requirements
  • Applicants must reasonably be able to travel to work within a maximum of 1 hour

Apprenticeship Information:

  • Level 2 Customer Service Practitioner Standard – (click for more information)
  • Functional Skills in Maths, English and ICT at Level 2 (if required)
  • Minimum duration: 12-15 Months
  • A minimum of 1 day per week will be allocated for training purposes

This apprenticeship vacancy will be subject to an enhanced DBS check